These Terms of SaaS Service (the “Terms of Service”), which are incorporated into the terms of the Agreement, describe the specific provisions applicable to the Services which prevail over the general provisions of the Agreement in the event of contradiction and / or supplement the general provisions of the Contract.

CLAUSE 2. DEFINITIONS

Except as otherwise provided in these Terms of Services, capitalized terms not defined herein shall have the same meaning as in the article “Definitions” of the Agreement.

The terms defined below have the following meaning in singular and plural.

Analysis : An analysis is a process launched from a Focus Keyword that includes a phase of collecting a large amount of semantic data and then a phase of processing this data in order to be able to render it in the form of title tag recommendations, content depth (Length), semantic fields (Topics), questions from Internet users (Questions), for a Focus Keyword.

An analysis is consumed when the User:

creates a new content by adding a Focus Keyword; or
imports an URL from an existing site into the platform; or
changes a Focus Keyword on an existing page that has not already been analyzed for this page; or
refreshes an analysis on a page already analyzed, on a Focus Keyword that has already been analyzed.

All Analysis for which 1 credit has been used up are kept without time limit.

An Analysis is NOT used up when:

it does not end or ends with an error; or
the Client for a given page changes Focus Keyword and returns to a Focus Keyword for which an analysis has already been made.

The Client has access to the consumption logs (date, user, Focus Keyword).

Anomaly: means a Service reproducible defect, malfunction, or non-compliance with its Documentation. Anomalies must be qualified by Semji and are classified into three categories.

Level 1 Anomaly: Anomaly reproducible by Semji which makes it impossible to access sales collection functionalities and for which there can be no technical or organizational workaround.
Level 2 Anomaly: Anomaly reproducible by Semji which renders the access or use of one (1) or more essential functionalities of the Service inoperative and for which there may be a technical or organizational workaround.
Level 3 Anomaly: Anomaly reproducible by Semji which does not have the characteristics of a Level 1 and Level 2 Anomaly.

Application Programming Interface (API): means the programmable interface or programming interface comprising a set of functions, routines, classes and methods that allow one software to interact with another independently created software.

Brief: A set of human-readable recommendations for writing or rewriting a text around a theme defined by a Focus Keyword.

Focus Keyword: Main keyword of a page of a website.

Incoming Link: means a recommendation for internal linking to the URL of the page worked on and for a Focus Keyword.

POD or Point of Delivery: means the production infrastructures of the Service.

Maintenance Window: means the period of time during which the Service may be down for Planned Maintenance in accordance with the provisions of these Terms of Services. The maintenance Window is defined from 00h00 to 07h00 GMT.

Organization: Account for a Client with 1 or more Workspaces and Users.

Opening Hours: means the days and hours during which Support is provided to the Client as indicated on the Portal and according to the level of Support subscribed to by the Client.

Planned Maintenance: means the maintenance of the Service that Semji schedules at least forty-eight (48) hours in advance.

Request: means any reproducible application functions incident met by the Client and reproducible by Semji when using the Service and any Anomaly reported to Semji by the Client.

Search Intent: A Search Intent is a process launched from a Focus Keyword which includes a phase of collecting a large quantity of semantic data and then a phase of processing this data in order to be able to return it in the form of an editorial recommendation for a Focus Keyword.
All Search Intents for which 1 credit has been used are kept without a time limit. A Search Intent is NOT consumed when it does not end or ends with an error.
The Client has access to the consumption logs (date, user, Focus Keyword).

Specific Development: means the computer programs designed and produced by Semji for the Client according to their needs.

Update: refers to enhancements provided to the Service standard application functions, and decided unilaterally by Semji, with regard to functional changes and provided that such adaptations or evolutions do not make it necessary to rewrite a substantial part of the standard application functions. The Updates also include the correction of Service Anomalies, and their Documentation.

Urgent Maintenance: means the Service interruption, outside Maintenance Windows, due to the application of security patches or urgent fixes or any other critical maintenance. Urgent Maintenance can occur at any time.

Professional Support Services: Professional Services included in a SaaS service offering.

Workspace: Refers to a set of application functionalities accessible online, linked to a single website and a single Google Search Console account.

PROVISIONS CONCERNING THE SCOPE AND THE AVAILABILITY OF THE SERVICE

CLAUSE 3. CONTENT OF THE SERVICE

The actual scope of the Service ordered is specified in the Order Form or the Online Order.

3.1. Functional scope

Functionality	Starter	Pro	Custom
Language interface	EN	EN	EN
Semantic engine languages	FR, ES, DE, IT, EN, ND, PT, PO	FR, ES, DE, IT, EN, ND, PT, PO	FR, ES, DE, IT, EN, ND, PT, PO
Data history	13 months	24 months	illimited
Google Search Console integration	essential for the platform to work	essential for the platform to work	essential for the platform to work
Google Analytics integration	Sessions, Bounce rate, Pages per session, Time on page	Starter + Conversions	Pro + Conversion rate +Transactions +Transaction rate +Revenue
AT Internet integration	no	no	option
Editorial planning	yes	yes	yes
Customize editorial process	configurable	configurable	configurable
Prioritize pages by Traffic	yes	yes	yes
Prioritize pages by Conversion	no	no	yes
Prioritize pages by Transaction	no	no	yes
Prioritize pages by Revenue	no	no	yes
Role management	no	no	yes
Content extractor	generic	generic	optimized
Single Sign On (SSO)	no	no	yes
Log of Analytics usage	yes	yes	yes
Keywords to exclude	Yes, limited by workspace	Yes, limited by workspace	Yes, unlimited by workspace

3.2. Scope of the Professional Support Services

Services	Starter	Pro	Custom
Chat support & Help center	yes	yes	yes
Telephone support	no	no	yes
Dedicated Customer Success Manager	no	no	yes
Dedicated Onboarding	no	no	yes
SEO consulting	no	no	option
SEO audit and recommendations	no	no	option
SEO pillar support	no	no	option
SEO training & coaching	no	no	option

CLAUSE 4. LIMITATIONS OF THE SERVICE

Beyond these limits, the Service will be blocked or the processing time of certain application features of the Service may be degraded. As this is a limit of the Service, Semji cannot be held responsible for the consequences of exceeding these limits.

4.1. Limits

Limits	Starter	Pro	Custom
Maximum number of Users	5 / organization	10 / organization	illimited
Maximum number of Workspaces	1 / organization	1 / organization	custom
Maximum number of Analyses	40 / month	100 / month	custom
Maximum number of Search Intents	100 / month	250 / month	illimited
Maximum number of prioritized pages	250	500	1 000 / workspace

For Custom offers, these limits are defined in the Order Form.

4.2. Limits of Analyses and Search Intents

The offer subscribed to by the Client will allow him to perform a number of Analyses and Search Intents, the limit of which are stipulated in the present Terms of SaaS Service or in the Order Form. These limits shall be accounted for during the duration of the Service specified in the present Terms of SaaS Service or in the Order Form.
Beyond these limits, the Client will no longer be able to perform Analysis or Search Intent. The Client must either renew his contract in advance or subscribe to a Service offering a higher limit. If the Client has not reached a limit on the number of Analyses or Search Intents during the term of the Service, the Analyses or Search Intents that have not been used cannot be carried forward and are lost.

CLAUSE 5. COLLABORATION

5.1. Project manager

For Clients purchasing a Custom offer, the Client and Semji agree to designate a Project Manager as a privileged point of contact to ensure good communication between the Parties.

5.2. Data connection

Some features, such as reporting, automated URL import cannot work without the connection to the Client’s Google Analytics and Google Search Console accounts.

CLAUSE 6. ACCESS TO THE SERVICE

The Service is accessible every day 24 hours a day, except during Planned and Urgent Maintenances.

CLAUSE 7. SERVICE AVAILABILITY

Semji is committed to provide an availability rate of at least 99% for the Service.

Service availability is defined as the ability to access to the Service over a Reference Period (RP) covering the time period from Monday to Sunday (except French public holidays), from 07:00 to 20:00 (Central European Time CET / Central European Summer Time CEST).

DT refers to the downtime of the Service, which does not include interruptions related to (i) the Planned Maintenance (ii) Urgent Maintenance (iii) interruptions due to Force Majeure event; (iv) interruptions caused by a Semji’s supplier who is not able to offer a minimum availability rate equivalent to that of Semji; or (v) interruptions linked with a system that is outside the scope of the Subscription Service, including without limitation the Client’s telecommunications network.

The Availability Rate (AR) is calculated on a monthly basis:

AR = (RP – sum of DT) / RP * 100 [%]

Only the production Environment is subject to the availability rate mentioned above.

CLAUSE 8. UPDATES

An Update is defined as one of the two following things:

New versions that involve a change in the version numbering of the Service standard application functions;
Corrective patches.

Updates can be implemented either during Planned Maintenance or Urgent Maintenance. Specific Developments are expressly not considered as Updates. Semji shall perform Updates without the prior approval of the Client.

CLAUSE 9. BACKUPS AND RECOVERY MANAGEMENT

Semji is responsible for the backups and recovery service in order to secure Client Data.
Client Data backups are performed on daily monthly cycles as below:

Backup Type	Frequency	Retention Period
Daily	Each night	7 calendar day
Monthly	Every 1rst week-end of the month	2 months

In the event of damage occurring on the infrastructure operating the Service, Semji is committed to recovering the Service on the basis of the most appropriate backup.

Published on September 1st 2021